A straightforward and snappy guide to successful customer service from the author of the bestselling the one minute manager. If you really want a booming business, you have to create raving fans. Hypnotic and addictive and perfect for fans of you, the other mrs. Turning fans into customers and customers into fans. Raving fans customers is an easy to read, informative and full of solid proven concepts.
Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to. Now, ken blanchard and spencer johnson have written the new one minute manager to introduce the book s powerful, important lessons to a new generation. Browse a large variety of books on topics you love or new ones that youll discover. That said, the advice still standsand i found myself having aha. In each other book, little was said other than a quote here or there.
Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. How to create raving fans with legendary customer service. His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. She holds a bachelor of arts degree from miami university in oxford, ohio, in history and american literature. The book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book that you should refer to regularly. Session objective nonverbals to bring about consistency in meeting and exceeding customer needs and thereby providing raving fans service 4. Online retailers such as amazon offer fierce competition given their cheaper prices. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. May 19, 1992 i read raving fans as a supplemental text for a college, principles of customer service course. Large selection of official apparel exclusives flatrate shipping. Barnes and noble has sold hybrid global publishing.
In their concise, easytoread story, they teach readers three very practical secrets about leading othersand explain why these techniques continue to work so well. Lee will sign the book for fans attending the ticketed event. Ya book club featuring most likely special event, teen event, book club fiction, teens friday april 17, 2020 7. Deshante johnson is a native from new orleans, louisiana. Continuing my pattern of comparing books to others, raving fans is the five people you meet in heaven combined with the celestine prophecy. Told in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach listeners how to define vision, learn.
Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottomline results. A revolutionary approach to customer service is a book that i discovered referenced in several other books that ive been reading. As business owners, we constantly read and hear how we should be wowing customers. Open library is an open, editable library catalog, building towards a web page for every book ever published. Shop the farmingdale state college bookstore for mens, womens and childrens apparel, gifts, textbooks and more.
Blanchard, 1993, morrow edition, in english 1st ed. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottomline results. Just having satisfied customers isnt good enough anymore. The book raving fans by ken blanchard and sheldon bowles is written in parable style which teaches the average person the importance of providing customer service and implementing effective systems to create raving fans a basic requirement. Inhome sales acceleration gives you a simple system for success. I havent really seen anyone explain how to go from ok customer service to out of the park customer service. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of. Mary kubica is the new york times and usa today bestselling author of the good girl and pretty baby. We are offering curbside pickup only for buy online, pickup in store orders placed on. At 1, large font pages its a quick read, and a deceptively simple one at that. Raving fans by ken blanchard, sheldon bowles alibris. The message and learnings in the book however can, and should, be utilized globally.
Raving fans by sheldon bowles, kenneth blanchard audio book. Are you looking to optimize your business by creating loyal. Her grandmother, barbara bush, fed her granddaughters passion for books by engrossing her mind from every author deshante came across at barnes and nobles and at the local library. Your information will not be stored for future visits. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. This is sooo a book of the 90s, where we had epiphanies about things we should already know as common sense, but werent utilizing. Weve made it easy to create effective campaignsno marketing or graphic design knowhow necessary. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone, in every kind. Youll have the option to create an account later on.
Shawn marble book report the book raving fans, by kenneth blanchard and sheldon bowles, is focused on the importance of customer service and teaches the average person how to create raving fans the book is told in a story like format. As is the case with most of his books however, ken blanchard has buried a vast amount of knowledge and insight between the lines and behind the words of raving fans. But noticing the book s presence, i purchased it and am glad i did. This book provides specific ways to deliver the ultimate client experience. Raving fans by ken blanchard and sheldon bowles 1193 words 5 pages. Help turn the bookstore into a laboratory as we take a page from dr. Jun 19, 2018 how to create good raving fans with legendary customer service the goal then becomes to create raving fans that cant stop talking to their friends, family, peers, and coworkers about the amazing customer service and overall experience they had with your business. The following excerpt is from michael glausers new book main street entrepreneur.
Your customers are only satisfied because their expectations are so low and because no one else is doing better. Having exhausted the offerings from my favourite historical fiction authors, i decided to branch out and read some historical fiction by an author id never heard of before, margaret campbell barnes, and chose my lady of cleves as the first of her books to read, as anne of cleves is a figure i know a little about, but who often is mentioned. This is an audiobook audio cd and does not include actual book. Ken blanchard, phd, is one of the most influential leadership experts in the world. Department store, not a chain, restrooms were very clean and had an attendant, kids had a play area and people watched them, unlimited items in the dressing room, pinned white carnations on customers and red on employees, free coffee, use raving fan service customers needs whenever possible, raises and promotions for outstanding service. Her love for books grew when she was just two years old and was intrigued ever since. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. Ken blanchard and sheldon bowles, coauthors of the new york times business bestseller raving fans, are back with gung ho. It has two main characters charlie and the area manager. As of august 7th 2019, barnes and nobles has officially been sold.
Lee spoke to ie by phone from home in canada, less than a week before his visit to chicago. From his phenomenal bestselling book, the one minute manager, coauthored with spencer johnson, which has sold more than 12 million copies and remains on bestseller lists, to the library of books coauthored with sheldon bowles, raving fans, gung ho. To compete in todays business environment, you have to create raving fans. He has coauthored 60 books, including raving fans and gung ho. We stock over 100,000 unique book titles in our stores and over 1 million unique titles in our warehouse more than any of our competitors or even the largest book wholesalers. President, but the best part of this comingofage story is that we dont know until the end which of the four ambitious young women will get the job. Four years ago when i first started in the publishing industry i sent a submission to the small press department for my first novel. Raving fans create insane amounts of social viral love for your products and services george hutto duration. Raving fans ken blanchard hardcover harpercollins publishers. The counterintuitive online formula to discover exactly what your customers want to buy.
Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. Written in the parable style of the one minute manager, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make raving fan service a constant featurenot just another program of the month. Fanocracy turning fans into customers and customers into fans. A definition nonverbals raving fans customer satisfaction v s 5. With well over a million copies sold, raving fans is an extraordinary business book that helps everyone, in every kind of organization or business, deliver stunning customer service. The book is 7 pages long, has no chapters, but does have a captivating story. Learn vocabulary, terms, and more with flashcards, games, and other study tools. Raving fans is a parable that teaches how to define a vision, learn what the. Written in the parable style of the one minute manager by its coauthor, raving fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make stunning customer service a constant featurenot just another program of the month. It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. Oct 18, 2015 we use your linkedin profile and activity data to personalize ads and to show you more relevant ads.
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